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Top 6 Reasons to Use a Carrier Services Agent
Dealing with telecom carriers has long been a challenge for business and IT leaders. Ensuring the company’s telecom environment supports larger IT goals and investments takes time and expertise—two areas in which many companies find they are often lacking.
Today’s companies are gaining massive benefits from leveraging technology services as an integral part of their business strategy. Here are six reasons to use a carrier services agent.
- Which carrier has the most reliable network?
- Which has billing problems?
- Which may be having financial difficulties or other problems that may impact service?
- Which can make the desired install date?
- When you use an independent agent, you don’t have to listen to each carrier downplay weaknesses and deficiencies. You get to hear the truth.
Best of all, there is no additional charge. Customers are not invoiced for these value added services versus when buying directly from the Carrier. There are no hidden monthly service or consultant fees. Therefore, you can take advantage of industry expertise and added support without any added expense to your bottom line.
How we work
After determining our customer needs, we go to work sourcing the best provider options. We then present all carrier proposals in our Side-By-Side for business review, offering our expert industry advice along the way. Customers choose options that best fits their needs and contract directly with the carrier. We will assist in project managing installation and will continue to offer support post-sale with billing and trouble ticket escalation, as well as adding or changing additional services.
Our experienced independent carrier services agents can assist with all the things on the telecom front that companies don’t have the time or experience to deal with, including solution procurement and design; interactions with the carrier; billing verification, and more.
By working with SME Solutions Group, instead of directly with the carrier, you’ll get a neutral, highly invested partner who will:
- Understand your IT infrastructure and how it integrates with your carrier service needs
- Determine the optimal solution for your business
- Research to source the optimal carriers
- Negotiate contracts
- Implement and support the selected solution
- Stay on with your team as your single point of contact
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