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Top 6 Reasons to Use a Carrier Services Agent

Dealing with telecom carriers has long been a challenge for business and IT leaders. Ensuring the company’s telecom environment supports larger IT goals and investments takes time and expertise—two areas in which many companies find they are often lacking. 

Today’s companies are gaining massive benefits from leveraging technology services as an integral part of their business strategy. Here are six reasons to use a carrier services agent.

Turnover is high in sales departments. Your carrier representative could change frequently—sometimes as often as once per year. That means you’re constantly educating a new rep about your account. Independent carrier services agents generally are in their roles for a much longer period, meaning you’ll have the same contact next year as you do this year—someone who is familiar with your account details, which is critical when problems arise.
Regardless of whether you maintain a single- or multi-carrier telecom environment, with an agent you still have a single point of contact for almost everything telecom-related. This saves an incredible amount of time and resources when you are starting out—and when it’s time for a change as your business grows. With an experienced, qualified independent agent, you can save hours of valuable time by simply scheduling a single appointment to determine the best course of action vs. scheduling several series of meetings with individual carriers to determine the best course forward.
Once an independent carrier services agent knows your business needs, they become a natural extension of your company. Your agent will get to know your goals, how you make decisions, and what you’re looking for from a carrier solution to support your current IT environment. But they’ll also be looking to the future to assess what changes you may need to make for projects on your roadmap, such as cloud migration, and help you avoid roadblocks.
Your carrier services agent has been around the block a few times, and has experience dealing with multiple carriers in your market and can tell you how they actually perform. They will truthfully and accurately answer important questions such as:
  • Which carrier has the most reliable network?
  • Which has billing problems?
  • Which may be having financial difficulties or other problems that may impact service?
  • Which can make the desired install date?
  • When you use an independent agent, you don’t have to listen to each carrier downplay weaknesses and deficiencies. You get to hear the truth.
Individual carriers obviously only sell businesses the solutions they have available—but the solutions they have might not always be the right fit for your business. Getting stuck with a carrier that can’t meet your present and future requirements can be crippling. For instance, some carriers enable failover to a different network, which improves disaster recovery and increases reliability over those that do not. An independent carrier services agent will honestly and reliably answer questions that your IT team has about capabilities about individual carriers’ capabilities as they relate to your business.

Best of all, there is no additional charge. Customers are not invoiced for these value added services versus when buying directly from the Carrier. There are no hidden monthly service or consultant fees. Therefore, you can take advantage of industry expertise and added support without any added expense to your bottom line.

How we work

After determining our customer needs, we go to work sourcing the best provider options. We then present all carrier proposals in our Side-By-Side for business review, offering our expert industry advice along the way. ​Customers choose options that best fits their needs and contract directly with the carrier. We will assist in project managing installation and will continue to offer support post-sale with billing and trouble ticket escalation, as well as adding or changing additional services.

Our experienced independent carrier services agents can assist with all the things on the telecom front that companies don’t have the time or experience to deal with, including solution procurement and design; interactions with the carrier; billing verification, and more.

By working with SME Solutions Group, instead of directly with the carrier, you’ll get a neutral, highly invested partner who will:

  • Understand your IT infrastructure and how it integrates with your carrier service needs
  • Determine the optimal solution for your business
  • Research to source the optimal carriers
  • Negotiate contracts
  • Implement and support the selected solution
  • Stay on with your team as your single point of contact
Fast facts on why companies are taking inventory of their technologies.

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