Let A 360º View of Your Customer, Be Your Definition of CX
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Meet the modern customer's demand
Customer Experience, CX, refers to every interaction between your customer and your organization. It requires a digital transformation, curating the journey across time and platforms. From your customer’s perspective, this may seem like the perfect 1-on-1 concierge environment. At any moment, you pick up the conversation, or transaction, without missing a beat. With the help of CRM, AI, IoT, data, and other smart tech, you can achieve this goal. Your reward is gaining loyal customers and the ability to anticipate their future needs.
Winning CX Approaches Are Centered Around The Customer
Many CX deployments fail because they don’t first consider what you’re trying to achieve and understand your customer. There are questions to ask, and leveraging your experience in similar situations can save you a huge headache and time delays across the discovery, design, and implementation process. Knowing where the customer interacts, what tasks we should focus on, and the integrity of the data, should be considered before locking in an approach.

Customer Support
We’ve all been there. Running the support gauntlet, passed from person to person, with the conversation starting over each time. The CX you generate can not only be better, but it can also be inspiring and friendly. Imagine your rep starting the conversation knowing the history, having AI-generated prompts that promote resolution, and advancing your relationship with the customer across channels and across time.

Marketing Outreach
One-to-one marketing is the most personal and the most successful. With the knowledge of your customer’s journey, you can target messaging, optimize to an audience of one, and keep them actively engaged with your brand. This isn’t just how you sell your products and/or services; this creates a community and advocates who will carry your flag to their friends, families, and loved ones.

Customer Platforms
Chat. Text. Social Media. Websites. Emails. Phones. Everything is connected, and nothing should be left behind. The meeting places between brand and consumer have never been more encompassing or varied. Consumers expect you to meet them where they are most comfortable, and that can change from moment to moment. An omnichannel approach lets you achieve this seamlessly.

Data Acquisition/Analytics
Every customer touchpoint is a data point. Every observation can also be a data point. This is knowing your business, customers, and having the highest level of actionable insider knowledge possible, to help you form long-term decision-making, and nuanced insights that can empower everyone in your organization to represent, and move, as a unified brand. Consistency of action. Consistency of thinking.
We are Your Customer Experience (CX) Experts
You have so many options and approaches available to you. With a portfolio of 200+ Providers from leading Providers like 8x8, Five9, Genesys, and Vonage my team can suggest a vendor-agnostic approach that puts your interests and needs before everything else. Let us be your advocates. We can blend the intangible value of skilled professional advisors with the tangible impact of carefully selected hardware and software solutions that directly address your needs and situation!
Featured Resources
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WHITE PAPER
5 SIGNS IT’S TIME TO UPGRADE YOUR IVR TO AN IVAUsing outdated IVR tech from 30 years ago? You're likely falling short on self-service expectations and missing automation and cost-saving opportunities. Here are five signs it's IVA upgrade time.
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CASE STUDY
CALL CENTER METRICS AND DASHBOARDSProducing actionable results by identifying performance trends, reason for service tickets, and trends in call volume.
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DIGITAL TRANSFORMATION IN HEALTHCAREThe trends and digital healthcare technologies discussed demonstrate a clear shift in healthcare practices beyond the walls of hospitals.
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REPORT
GET AHEAD OF COMPETITION WITH CCAASContact Centers don’t seem flashy, but they can be the lifeblood of an organization. Having a good customer experience is critical to continued success.
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REPORT
CYBERSECURITY: RISING TO THE CHALLENGEThe average cost of a data breach in 2021 reached $4.24 million. As breaches get larger and increasingly make headlines, the number one business priority is cybersecurity.
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WHITE PAPER
FIVE9 LIFTOFF FOR AVAYA USERSMoving your contact center to the cloud can feel like a daunting exercise. Partnering with Five9 reduces the risk and makes it easy to move to the cloud.
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WHITE PAPER
FIVE9 LIFTOFF FOR CISCO USERSWe’re here to assist you in determining the most appropriate course for your company's future as you plan for your contact center’s seamless transition from Cisco to the cloud.
We Look Forward to Working with You!
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