SME Blog & News

Migrating to a Modern Contact Center Software for Avaya Users

August 17, 2022
Moving your contact center to the cloud can feel like a daunting exercise. SME partners with Five9 to help reduce the...

IDEAL AGENT® Invests in New Technology Infrastructure

July 26, 2022
Tampa, FL, July 20, 2022— IDEAL AGENT®, the premier full-service real estate services company is partnering with SME...

Seamless Cloud Transition for Cisco Users with Five9 Liftoff Program

June 21, 2022
Moving your contact center to the cloud can feel like a daunting exercise. SME partners with Five9 to help reduce the...

Digital Transformation in Healthcare Trends and Technologies

May 17, 2022
Today, more than ever, it’s critical for healthcare organizations to take full advantage of advancements in technology...

Get Ahead of the Competition with CCaaS

April 12, 2022
Contact Centers don’t seem flashy, but they can be the lifeblood of an organization. Having a good customer experience...

Migrating Tableau reports to ThoughtSpot within Weeks

March 16, 2022
Empowering end users with self-service analytics without extensive training. Deploying ThoughtSpot, with SME's help,...

BI & DATA Trends 2022

February 8, 2022
In the new market dynamics, no business succeeds by going it alone. Strength lies in sharing resources to innovate and...

ThoughtSpot Migration

January 12, 2022
Improving the power of ThoughtSpot while drastically reducing infrastructure costs by migrating from ThoughtSpot Falcon...

Webinar: Smart Pipelines for Smart Meters

December 23, 2021
The continuous rollout of AMI smart meters and IoT edge devices has led to an explosion of data in the energy and...