SME Blog & News

Tech Tidbits: Top Stories from Q2 2024

June 26, 2024
As the second quarter of 2024 comes to a close, I wanted to look back at some of the many highlights and developments...

Navigating the Power of Utility Data

June 13, 2024
In the dynamic landscape of the electric utility sector, utility data holds a special place—it's not just numbers and...

AI Solutions for Sustainable Reduction of Agent Churn

June 12, 2024
Agent churn has become a critical issue that companies need to address proactively. With employees leaving at an...

Modern Data Warehouse, Analytics Modernization, & Data Landscape

April 29, 2024
The data analytics space has seen a lot of growth in the past decade. Companies invest in their technology with new...

Embracing AI: A Game Changer in the Utility Industry

April 24, 2024
In an era where digital transformation and advanced data solutions are not just an option but a necessity, the utility...

Auto Insurance Digital Transformation: Steering the Future of Claims

April 13, 2024
In today's world, navigating the complexities of auto insurance, particularly with young drivers, showcases the crucial...

Navigating the AI Landscape: CX Trends in 2024

March 29, 2024
In today's digital era, customer experience (CX) reigns supreme, with approximately 80% of American consumers valuing...

Tech Tidbits: Top Stories from Q1 2024

March 28, 2024
As the first quarter of 2024 comes to a close, I wanted to take a look back at some of the many highlights and...

Insights from ITExpo: Unveiling the Future of Customer Experience

March 14, 2024
Last month, I had the privilege of attending ITExpo in Fort Lauderdale, FL, where I immersed myself in the latest...