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April 13, 2024
In today's world, navigating the complexities of auto insurance has become almost synonymous with the experience of...
March 29, 2024
In today's digital era, customer experience (CX) reigns supreme, with approximately 80% of American consumers valuing...
March 22, 2024
At the recent ITExpo in Fort Lauderdale, FL, I had the privilege of delving into the evolving landscape of customer...
March 14, 2024
Last month, I had the privilege of attending ITExpo in Fort Lauderdale, FL, where I immersed myself in the latest...
September 21, 2023
If you’re still using IVR technology that was developed 30 years ago, you’re likely no longer providing the level of...
August 17, 2022
Moving your contact center to the cloud can feel like a daunting exercise. SME partners with Five9 to help reduce the...
June 21, 2022
Moving your contact center to the cloud can feel like a daunting exercise. SME partners with Five9 to help reduce the...
April 12, 2022
Contact Centers don’t seem flashy, but they can be the lifeblood of an organization. Having a good customer experience...
January 15, 2020
Call centers can be the key to high customer satisfaction but with disparate data sources it is difficult to see the...