.png?width=375&height=150&name=Untitled%20design%20(43).png "SME Solutions Group Data Enablement and Digital Transformation")
June 12, 2024
Agent churn has become a critical issue that companies need to address proactively. With employees leaving at an...
April 13, 2024
In today's world, navigating the complexities of auto insurance, particularly with young drivers, showcases the crucial...
March 29, 2024
In today's digital era, customer experience (CX) reigns supreme, with approximately 80% of American consumers valuing...
March 22, 2024
At the recent ITExpo in Fort Lauderdale, FL, I had the privilege of delving into the evolving landscape of customer...
March 14, 2024
Last month, I had the privilege of attending ITExpo in Fort Lauderdale, FL, where I immersed myself in the latest...
September 21, 2023
If you’re still using IVR technology that was developed 30 years ago, you’re likely no longer providing the level of...
August 17, 2022
Moving your contact center to the cloud can feel like a daunting exercise. SME partners with Five9 to help reduce the...
June 21, 2022
Moving your contact center to the cloud can feel daunting. SME partners with Five9 to help reduce the risk and make it...
April 12, 2022
Contact Centers don’t seem flashy, but they can be the lifeblood of an organization. Having a good customer experience...