Digital Transformation

Digital Transformation Consulting

From strategy to implementation, we've got you covered.
From strategy to implementation, we've got you covered.

DIGITAL TRANSFORMATION CONSULTING

SME's Digital Transformation Advisors are experts in the technology industry who provide guidance and advice to businesses seeking to improve their cybersecurity and customer experience (CX). They work with clients to understand their needs and objectives, then develop and implement strategies to help them achieve their goals.

These advisors have in-depth knowledge of the market and can provide valuable insights into the latest technologies, trends, and pricing structures. They can help you navigate the complex landscape of various providers, negotiate contracts, and identify cost-saving opportunities.

Let us be your trusted digital transformation consulting partner.

Ensuring your environment supports all your technology initiatives.

SME's Digital Transformation Advisors provide communications solutions to businesses of all sizes. Whether the goal is interoffice communication, more bandwidth to run cloud applications, or something in-between, SME can help.

Cybersecurity Solutions

70% of cybersecurity professionals are suffering from high levels of stress and alert fatigue, according to a recent report. With cybercriminals constantly evolving and on the attack, there’s no rest for the weary. Today, organizations are increasingly turning to Security as a Service (SECaaS) for help. 

Unified Communications

UCaaS is a cloud-based solution that combines various communication services such as calling, messaging, video conferencing, and collaboration tools into a single platform. This solution is transforming how businesses communicate and has become an essential tool for businesses of all sizes today.

Contact Center Software

It’s not easy to meet modern customer demand. Studies show that 50% of consumers will use an average of three to five communication channels when connecting with a single company.  Whether by voice, email, chat or another touchpoint, empower your customers to interact with you on their own terms. 

Connecting your business to the world.

Let us be your trusted digital transformation partner.

Our experienced advisors can assist with all the things on the technology front that companies don’t have the time or experience to deal with, including solution procurement and design; interactions with the vendors; billing verification, and more.

By working with SME Solutions Group, instead of directly with the vendor, you’ll get a neutral, highly invested partner who will:
 
  • Understand your IT infrastructure and how it integrates with your tech stack needs
  • Determine the optimal solution for your business
  • Research to source the optimal vendors
  • Assist with cost analysis and ROI assessment
  • Provide guidance through the implementation process for the selected solution
  • Stay connected with you for ongoing support
HOW WE WORK

The Benefits of Working with SME

After determining our customer needs, we go to work sourcing the best solutions. We then present all vendor proposals in our Side-By-Side for business review, offering our expert industry advice along the way. ​Customers choose options that best fit their needs and contract directly with the vendor. We will assist in project managing installation and will continue to offer support post-sale with billing and trouble ticket escalation, as well as adding or changing additional services.

ONGOING SUPPORT

Empowering Your Connectivity, Every Step of the Way.

SME acts as an extension of our customer teams, providing ongoing support after implementation for customer service inquiries and escalations as they arise.

SME's Digital Transformation services involve providing expert advice and recommendations to help businesses optimize their technology, such as cybersecurity and customer experience.

By offering ongoing support, we can help customers navigate the complex and rapidly evolving landscape of software vendors. This may include assisting with service selection, negotiating contracts and pricing, monitoring service performance, and troubleshooting issues as they arise.

Our Digital Transformation Advisors stay up-to-date with the latest industry trends and best practices. This allows them to provide informed and relevant guidance to customers, as well as identify new opportunities for optimizing and improving overall business operations.

 

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GAIN A TRUSTED ADVISOR

Objective Solutions for Optimized Connectivity

We provide objective advice and guidance on Contact Center as a Service (CCaaS), Unified Communication as a Service (UCaaS), and cybersecurity with no affiliation to any specific vendor or technology provider.

Our approach allows us to recommend solutions best suited to our customers' unique needs and objectives, including evaluating vendor options and selecting technologies that achieve the best business outcomes.

We work closely with our customers to develop tailored solutions, providing exceptional service and support. Our objective approach enables us to help our customers achieve their business goals, whether it's improving connectivity, reducing costs, or enhancing performance.

With the new centralized data platform, teams can instantly analyze and visualize production data, to faster optimize production processes and identify potential supply chain bottlenecks. (2)
SIMPLIFY YOUR IT

Simplify Your Connectivity, Amplify Your Business

We take pride in streamlining software solutions to help our customers achieve their connectivity objectives. Through our industry expertise and resources, we offer services such as evaluating vendor options, negotiating contracts, managing vendor relationships, and identifying cost savings opportunities.

We prioritize customer service and work closely with our customers to develop tailored solutions that meet their specific needs. Our expertise enables us to handle the technical and logistical details of vendor relationships, allowing our customers to focus on their core business activities. We remain engaged with our customers throughout the engagement, providing ongoing support and guidance as their needs evolve over time.

 

With the new centralized data platform, teams can instantly analyze and visualize production data, to faster optimize production processes and identify potential supply chain bottlenecks. (3)

Cybersecurity: Rising to the Challenge

Everyday, data breaches affect companies of all sizes. With the average cost of a data breach in 2021 reaching $4.24 million (a 17 year record high according to IBM’s annual report), some businesses never recover. As breaches get larger and increasingly make headlines, the number one business priority is cybersecurity.
SECURITY AS A SERVICE

Cybersecurity Solutions Tailored to Your Needs

Technology plays a big part in how vulnerable — or how prepared — an organization is, often protecting against more advanced attacks. In 2020, 82% of compromised records were associated with only five attacks — all of which occurred due to database or service misconfigurations. The right security solutions can help detect and prevent such issues. Advanced technology and services such as AI and/or ML, zero trust strategies and advanced cloud use can help mitigate the growing cybersecurity threat.

Security as a Service (SECaaS) manages scalable security solutions that support your network or IT infrastructure. Whether you need data loss prevention, ongoing monitoring or another form of protection, different vulnerabilities call for different solutions.

That’s where we come in. 

Breadth of Talent

Cybersecurity demands specialized expertise in areas like infrastructure and cloud security. Maintaining an in-house team with diverse skills is expensive, leading to potential security gaps. Settling for subpar security isn't viable as it risks irreparable damage. SECaaS provides easy access to specialized talent, addressing these challenges effectively.

Keeping Up with Change

Partnering with a SECaaS provider ensures constant vigilance in the face of rising cybersecurity attacks and vulnerabilities. Their exclusive focus on security and expertise in monitoring risks and vulnerabilities allows them to adapt quickly to changes, simplifying the process of safeguarding your business.

Predictable Cost

In-house staff entail continuous expenses like salary negotiations, raises, bonuses, benefits, and more. Moreover, hiring or replacing personnel adds extra charges. In contrast, SECaaS providers disclose all monthly or yearly costs in advance, enabling you to select a suitable provider and be prepared for the expenses.

287 days

is the average time it takes to identify and contain a data breach.

 

Source: IBM

53 %

of companies found over 1,000 sensitive files open to every employee. 

 

Source: Varonis

With the right cybersecurity solution, you can:

Protect your mission-critical assets and monitor vulnerabilities.

Closely monitor the security risk landscape and adapt your business to changes.

Scale according to operational changes, including increased cloud usage and remote employee access.

Flexible Global Communications & Collaboration for Your Business

Cloud-based platforms to stay connected and productive— chats, calls, video meetings, file storage, and applications.
UNITED COMMUNICATIONS AS A SERVICE

People, Culture, and Technology at the Center

As businesses adapt to the changing landscape of remote work, making quick decisions becomes essential for keeping operations running smoothly. However, it is crucial to shift focus towards a long-term approach. The rise of hybrid work environments, where employees work both in the office and remotely, necessitates a thoughtful strategy that considers not only the technology but also the people and culture within the organization.

Unified Communications as a Service (UCaaS) offerings play a crucial role in enabling effective hybrid work environments. These solutions provide a comprehensive set of communication and collaboration tools that allow seamless connectivity and collaboration across teams, regardless of their physical location.

Simplify your workflow

Make collaboration easier between teams and external participants with enterprise chat and instant meetings.

Power modern communication

Create a virtual workspace where all the right people for every project are ready to collaborate.

Organize your chaos

Save time by quickly finding messages, content, and links related to your channels and projects. 

49 %

indicate working remotely makes them feel isolated.

 

PEOPLE

32 %

professionals say their connection to company culture has suffered.

 

CULTURE

90 %

commonly experience issues collaborating when remote.

 

TECHNOLOGY

One place for all your real-time communications

Consolidating your communications with streamlined workflows makes collaborating seamless, while scaling for businesses of all types and sizes. 

Instantly start a phone call or video meeting from your direct message or group channel.

Search everything from contacts, to
groups, messages, and files.

Sync status with calendar integrations and presence.

Communicate in public or private channels organized by project, teams, or topics.

Exceed Customer Expectations with CCaaS Solutions

Meet The Modern Customer

The mass adoption of smartphones, social media, eCommerce and applications has changed — and dramatically heightened — customer expectations. One negative experience is all it takes to lose a customer.
CONTACT CENTER AS A SERVICE

Enhanced Customer Support with CCaaS

Meet and exceed your customers’ communication demands with the right CCaaS solution. This modern and expanded approach to the old call center leverages cloud connectivity and automation to provide a seamless experience, whether it be by phone, text, chat or even social media.

Many businesses are now moving towards cloud-based solutions in contrast to traditional methods. CCaaS solutions deliver all the tools needed to manage customer interactions via the internet, making it much easier to deploy, scale, and customize based on your business needs. CCaaS eliminates the need for long-term investments in hardware and software by offering a pay-as-you-go model, delivering significant cost savings.

Improved Customer Service

Successful contact centers need systems that provide a smooth customer experience. With CCaaS, you can connect and engage with customers on multiple channels like email, chat, social media. Personalization features are available to provide a unique customer experience that drives loyalty.

Increased Efficiency

CCaaS solutions improve the efficiency of a contact center by automating many processes. Automation features such as chatbots, self-service, and predictive analytics help reduce wait times and can free up agents to deal with more complex customer issues.

Increased Revenue

Improved customer service, engagement, and retention deliver increased revenue potential for businesses. CCaaS solutions with improved automation offer efficient services that align with customer demands, which leads to new business opportunities and growth.

90 %

of American consumers use customer service as a deciding factor.

 

Source: Microsoft

58 %

of American consumers will switch companies because of poor customer service.

 

Source: Microsoft

Benefits of Omnichannel CCaaS

Activate new agents quickly, no matter where they’re located.

Eliminate customer support data silos and increase retention.

Have access to comprehensive, insightful, real-world data.

Communicate the way your customers want to be communicated with.

Technology Vendors

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Featured Resources

Resource CCaaS White Paper
WHITE PAPER

GET AHEAD OF THE COMPETITION WITH CCaaS

Contact Centers don’t seem flashy, but they can be the lifeblood of an organization. Having a good customer experience via your contact center is critical to continued success. 

Resource SECaaS White Paper
WHITE PAPER

CYBERSECURITY: RISING TO THE CHALLENGE

The average cost of a data breach in 2021 reached $4.24 million. As breaches get larger and increasingly make headlines, the number one business priority is cybersecurity. 

Resource Cybersecurity White Paper
WHITE PAPER

PROTECT YOUR BUSINESS WITH THE RIGHT INVESTMENT

By now, companies know that cybersecurity needs to be a top priority. It is no longer a matter of “if,” but “when” a company will experience a cyberattack.

Resource Five9 Avaya White Paper
WHITE PAPER

FIVE9 LIFTOFF FOR AVAYA USERS

Moving your contact center to the cloud can feel like a daunting exercise. Partnering with Five9 reduces the risk and makes it easy to move to the cloud.

Have more questions about

Our Digital Transformation Advisors

Which software solutions are right for your business?  Which vendors are best for your location, your business structure, and your IT infrastructure?  To help you get started, we offer a complimentary Vendor Review to baseline your current vendor costs and to design and provide an overview of the cost savings or the efficiency gains available to your company.